You Are Here: Terms & Conditions
Terms & Conditions
About Us
PC Licensing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
PC Licensing
Rame Barton Farmhouse
Cawsand
Cornwall
PL10 1LG
United Kingdom
Phone: 01752 822 789
Email: paul@pclicensing.com
PC Licensing is a trading name of PC Licensing Limited.
PC Licensing Limited is a company Registered in England and Wales with company number 06384087
Registered office: Quay House, Quay Road, Newton Abbot, Devon, TQ12 2BU
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping to North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept the following payment cards: Visa; Visa Debit; Switch; Maestro and Mastercard. All payments are processed via PayPal.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Providing we have the goods in stock we aim to deliver your goods to you in 10 working days except where a public holiday falls within this period. Deliveries are mad via ParcelForce.
It is the customer's responsibility to ensure correct delivery details are supplied at the time of purchase, as we cannot be liable for non-delivery of shipments due to incorrect delivery details being supplied to us. Should shipments be returned to us because of delivery failure, we reserve the right to charge the customer for re-shipment of the goods.
We require a signature for all shipments and it is the customer's responsibility to ensure there is somebody to accept delivery of the parcel. Where a customer has authorised the courier to leave the parcels without a signature, any shipments which are lost or damaged after being left in this manner are the customer's responsibility.
Delivery charges for international destinations are calculated on an individual basis to ensure the most efficient rates are achieved. To place your order, please contact us directly by telephone on +44.1752822789 or email us at paul@pclicensing.com
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For Export orders, any import duty or local tax due is the responsibility of the purchaser/recipient, unless otherwise stated.
Credit Card Security
Payments are taken via the PayPal secure web server. Once done, you will be redirected back to our website to obtain your payment receipt.
Guarantee
We hope that all our customers will be happy with the goods that they have purchased. However, if you are not entirely satisfied with the items you have purchased, please notify us with in 7 days.
Any damages should be indicated on couriers receipt, and must be reported to us within 3 days of receipt.
We reserve the right to request a photograph or return of damaged or faulty items.
Any goods, other than faulty/damaged items returned will be subject to a 20% restocking and administration charge. Refunds due will be for merchandise only, minus any restocking and administration charge. Shipping costs and import duties will not be refunded, and return shipping costs are the responsibility of the customer.
All returns must be authorised by us and take place within 7 days of receipt. Goods must be unused and in their original packaging. Goods being returned from overseas may result in a customs charge so to avoid refusal please ensure you contact us first for return instructions.
For faulty/damaged items we will arrange collection in most cases.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1752 822 789 or write to us at PC Licensing, Rame Barton Farmhouse, Cawsand, Cornwall, PL10 1LG, United Kingdom.
Privacy Policy
PC Licensing do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
